Train

Retail Sales

RETAIL SALES AND SERVICES

Description

Retail sales associates are the first people a customer meets when they enter a store. They are expected to cultivate good relationships with customers in order to achieve sales goals and represent the store in a positive manner to ensure good public relations and recurring business. They also assist customers with choices and help answer any questions about the business or a product.

Career Details

Skills

Students in are trained in the following subject areas:

  • Selling merchandise and providing ongoing sales support.
  • Learning about different products and services to explain their use to customers.
  • Meeting customer needs and requests.
  • Gaining a customer’s trust and commitment.
  • Developing and implementing a sales follow-up plan.

Career Options

Career Options

Most Retail Sales graduates go to work for retailers who sell merchandise, such as furniture, appliances, clothing, and cars. Retail salespersons spend most of the workday on their feet, greeting customers and helping them find and purchase the products or services they want. Retail salespersons work full time or part time and may often have weekend and/or evening shifts.

Requirements

Before entering the program, students must:

  • In good standing with employer, school, or training program
  • Complete the core curriculum with passing scores on all written and performance tests.
  • Meet basic academic requirements in math and reading.
  • Have a high school diploma or equivalent.

Credentials

As a Job Corps student, you will have the opportunity to earn credentials in your training area that may lead to greater employment opportunities, higher wages, and promotions.

Students who complete a program in the Retail Sales & Service training area can earn nationally recognized credentials from organizations such as National Retail Federation Foundation, the national standard in customer service training and credentialing. Credentials such as these show that students have the skills and knowledge to provide quality customer service.

Retail Sales Numbers to Know

$21K

National average earning potential for this career

8-12

Months to complete career training program

11

Number of centers offering training in this career

Expectations

While on the job, you will be expected to display the following traits at all times:


Attention to detail
Communication skills
Dependability
Listening skills


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